Privacy Policy

Last updated: April 13, 2025

1. Introduction and Scope

Welcome to EaseAccess24 (“EaseAccess24,” “Company,” “we,” “us,” or “our”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy (“Policy”) describes how we collect, use, process, and disclose your information when you use our website, widget, software, products, or related services (collectively, the “Service”).

By accessing or using the Service, you agree to this Policy. If you do not agree with this Policy, please discontinue using the Service immediately. We strongly encourage you to read this Policy carefully to understand our practices regarding your personal data.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person (e.g., name, address, email, IP address).
• Processing: Any operation performed on personal data, such as collection, storage, modification, use, disclosure, or deletion.
• Data Controller: The entity which determines the purposes and means of the processing of personal data. EaseAccess24 is your Data Controller for the Service.
• GDPR: General Data Protection Regulation (EU) 2016/679, the European regulation governing data protection and privacy.

3. Information We Collect

3.1. Information You Provide to Us

We may collect personal data that you voluntarily provide when you:

• Create an account or register for our Service
• Subscribe to our newsletter or request marketing materials
• Contact us for support or inquiries
• Fill out forms on our website or widget

Such personal data may include your name, email address, telephone number, company name, and any other information you choose to provide.

3.2. Information Collected Automatically

When you visit our website or use our widget, we may automatically collect:

• Usage Data: Information about how you interact with the Service, such as time spent, pages visited, or features used.
• Device Data: Data about your device (computer, tablet, smartphone), including IP address, browser type, operating system, or mobile network information.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of the Service and remember your preferences.

4. How We Use Your Personal Data

• To Provide and Maintain Our Service: We use personal data to enable the core functionality of our widget, ensure its performance, and provide support or troubleshooting when needed.
• To Personalize Your Experience: By understanding your preferences, we can tailor the widget settings and features to make your experience more accessible.
• To Send Administrative and Marketing Communications: We may send you updates, notifications, and promotional materials if you consented to receive them. You can opt out at any time.
• To Comply with Legal Obligations: We may process your personal data when required to do so by law or in response to valid requests by public authorities.
• To Protect Our Legitimate Interests: We may use personal data to maintain the security of our Service, prevent fraud, and enforce our Terms of Service or other legal rights.

5. Legal Bases for Processing (GDPR)

Under GDPR (for users located in the European Economic Area, Switzerland, and the UK), our primary legal bases for processing personal data include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Performance of a Contract: Processing is necessary for the performance of the contract to provide you with our Service.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as enhancing our Service, marketing (where consent is not legally required), or fraud prevention.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation.

6. Disclosure of Personal Data

6.1. Service Providers

We may share your personal data with trusted third-party service providers that help us operate and improve our Service (e.g., hosting providers, analytics providers, payment processors). These third parties only process personal data under our instructions and are obligated to protect it.

6.2. Business Transfers

If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction, subject to the same privacy commitments.

6.3. Legal Requirements

We may disclose your personal data if required by law or in response to valid legal requests, such as subpoenas, court orders, or government demands.

7. International Data Transfers

EaseAccess24 is based in Sweden, and the personal data we collect may be transferred to countries outside the European Economic Area (“EEA”). Where such transfers occur, we ensure your personal data is protected through appropriate safeguards, such as the EU Standard Contractual Clauses or compliance with adequacy decisions by the European Commission.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations, enforce agreements, or resolve disputes. When your data is no longer needed, we will securely erase or anonymize it.

9. Your GDPR Privacy Rights

If you are located in the EEA or a similar jurisdiction with data protection laws, you have the right to:

• Access: Request a copy of your personal data we hold.
• Rectify: Request corrections to any inaccurate or incomplete information.
• Erase: Request deletion of your personal data under certain circumstances.
• Restrict: Request restrictions on processing where accuracy or legality is contested.
• Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Portability: Receive personal data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us using the details below. We will respond within the timeframe required by law.

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your usage of the Service and to remember your preferences. You can manage cookies through your browser settings. Please note that some features of our Service may not function properly if you disable cookies.

11. Children's Privacy

Our Service is not intended for individuals under the age of 13 (or the relevant minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

12. Security Measures

We implement commercially reasonable measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. You are also responsible for safeguarding any account credentials you use to access our Service.

13. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other factors. When we make material changes, we will provide notice (e.g., by email or a prominent notice on our website), along with an updated “Last updated” date.

14. Contact Us

If you have questions or concerns about this Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us at:

• Email: contact@easeaccess24.com
• Address: Amiralsgatan 20, 3vån, Malmö 211 55, Sweden

We will do our best to address your inquiry promptly and in accordance with applicable laws.

15. Disclaimer

This Privacy Policy is provided solely for informational purposes and does not constitute legal advice. You should consult your legal counsel to ensure that your final Privacy Policy fully complies with all applicable data protection and privacy laws.